Professional Experience

Building expertise in cloud technologies and partner relations, helping businesses scale their IT infrastructure.

Cloud Factory

Partner Care Energizer

2023 - Present

I started at Cloud Factory as an apprentice in 2023 and have since grown into my current role. Cloud Factory is a Danish cloud distributor and Microsoft Indirect Provider, 100% focused on empowering MSPs and IT partners. We help partners scale their cloud business through automated billing, API integrations, and comprehensive support across Microsoft 365, Azure, and a broad portfolio of cloud services.

Product Portfolio

Exclaimer

Email Signatures

Keepit

SaaS Backup

Twingate

Zero Trust Access

Impossible Cloud

Cloud Storage

Acronis

Backup & Security

Key Responsibilities

  • Front-line support and service desk for IT partners across multiple countries
  • Technical troubleshooting for Microsoft CSP licensing and cloud services
  • Onboarding and migration of new partners to the Cloud Factory platform
  • Subscription and license management across the product portfolio
  • Maintaining 24/7 support with an average response time of 13 seconds

Foundation Years

Part-time Work

2019 - 2023

Gained early work experience through various part-time jobs while studying. Built a strong work ethic and learned the value of hard work from a young age.

Positions

  • Waiter
  • Supermarket Worker
  • Dishwasher